Hear your customer experience from the outside.

Your customers experience your service differently than your leadership team does. Hello Posie provides independent, third-party reviews of customer service and support calls to help you understand what those interactions actually feel like.

We review recorded calls through the lens of the customer experience—not simply whether an employee followed a script.

Reviews can evaluate areas such as:

• Warmth, empathy and personalization

• Active listening and understanding

• Communication clarity

• Ownership of the customer's issue

• Confidence and product/process knowledge

• Hold times, transfers and unnecessary friction

• De-escalation and difficult conversations

• Whether the customer's question was actually resolved

• Opportunities to create a more memorable experience

• Process or technology issues affecting the interaction

• Coaching and training opportunities

• Patterns occurring across multiple calls or team members